FAQs
Existing Orders
How do I check the status of my order?
Contact us with your name and the date of your event. We'll be happy to provide an update.
My order is complete. How do I schedule pickup?
When your order is complete, we will contact you to let you know it's ready for pickup. At that time, we'll arrange a convenient pickup date and time.
I still have an outstanding balance. Can I pay before pickup?
Yes. Please contact us if you have questions about your balance or payment options before your scheduled pickup.
Custom Engraving
Do you still offer custom engraving?
Yes. We continue to offer custom engraving on many items available in our showroom, including a selection of gifts and keepsakes.
Please contact us or stop by the store to discuss your project.
Can I bring in my own item for engraving?
Yes. We engrave many customer-provided items, but acceptance depends on the material, condition, and suitability for engraving. We'll be happy to review your item and let you know if it can be engraved safely.
Consultations
Are you accepting new projects?
We are currently accepting a limited number of projects by appointment. Please complete a consultation request, and we'll review your project and availability.
Do I need an appointment?
Appointments are recommended so we can give each customer the time and attention their project deserves.
Crystal & China Repair
Are you accepting new crystal or china repair orders?
No. We are not accepting new crystal or china repair orders at this time.
If you have an existing repair order, please contact us if you have questions or would like a status update. We will also contact you when your repair is complete and arrange a convenient pickup time.
General Questions
Where are you located?
House of Crystal is located in Greenville, South Carolina.
30 Orchard Park Drive, Suite I
Greenville, SC 29615
What are your business hours?
Please visit our Contact page for current business hours, as they may vary during holidays or special events.
How can I contact you?
Phone: (864) 288-3195
You may also reach us through our contact form.
Returns:
Personalized items are not eligible for returns at this time.
Non-personalized items with a valid receipt may be returned for a complete refund within 30 days of the purchase date.